Your salon's phone number

To send texts, your salon needs its own toll-free number. It costs $2.50 a month per number, and we recommend one per location.

1. Choose a number

Get a number

1. Pick one of the numbers shown and press Buy.
2. Check the price and press Confirm Purchase.

2. Get it verified

Phone carriers require every business number to be verified before texts are reliably delivered. Have these ready:

• Your legal business name and a website: your Instagram or Google Business page is fine
• Your business address
• A contact name, email and phone
• Your Business Type and EIN (tax ID number)

Fill in the four steps and press Submit Verification. It shows Pending Review, then In Review, then Approved. Carrier review can take several business days.

Rejected?

Common reasons are a business name that doesn’t exactly match your EIN paperwork, or a website link that doesn’t work. Fix it and submit again.

Who can you text?

FocalPOS only texts clients who said yes, and it keeps two separate yeses:

• Appointment texts (confirmations and reminders). Clients agree when they book online.
• Marketing texts (campaigns and offers). Clients agree after booking, or on the card terminal after paying.

Clients can reply STOP at any time to stop all texts, and START to choose again. FocalPOS handles these replies for you.

See what was sent

Communication → SMS lists every text sent: who it went to, from which number, what it said and whether it was delivered. Switch on Show skipped to see texts that weren’t sent, for example because the client hadn’t opted in.