Automatic texts (campaigns)

A campaign sends a text (and optionally a coupon) automatically when something happens: a first visit, a no-show, a birthday, a client who hasn’t been back.

You need a phone number first

Campaigns text from your salon’s own number. If you see “No phone number connected”, get a number first.

Who gets campaign texts

Campaign texts only go to clients who agreed to marketing texts, either on your booking page after booking (“Yes, text me offers”) or on the card terminal after paying. Everyone else is skipped automatically, and you can see who was skipped in SMS Logs.

Open Campaigns

Start from a ready-made campaign

Press New Campaign and pick one:

Template	When it sends
First-visit welcome	After a new client’s first visit
Post-visit thank you	After every visit
Online booking confirmation	When someone books online
Cancellation save	When a client cancels, to invite them to rebook
No-show recovery	When a client doesn’t show up
Birthday greeting / Upcoming birthday promo	On or before their birthday
VIP milestone reward	When a client hits a visit milestone
Win-back lapsed customers	When a regular stops coming

Check the message, then set Status to Active and save.

Build your own

Choose Or build your own. Every campaign has three parts:

1. Trigger: when it starts: after something happens (booked, completed, canceled, no-show, paid), on a repeating schedule, or once on a set date.
2. Conditions (optional): who it’s for, e.g. only clients with 3+ visits.
3. Action: Send SMS, or Apply Coupon.

Messages can include the client’s details: {customer_name}, {appointment_date}, {staff_name} and a {booking_link} so they can rebook in one tap.

सुझाव

Use Max per Customer and Cooldown (hrs) so nobody gets too many texts.